Frequently Asked Questions
ORDER PROCESSING TIME
Processing time depends on our existing bookings. Please refer to our availability calendar and select the delivery date you need.
We’ll confirm if we can accommodate your order by the requested date.
We highly encourage you to plan ahead and schedule your delivery 1–2 days early to avoid any unexpected delays.
ARE COOKIES SAFE DURING DELIVERY?
Yes! Since our cookies are individually wrapped and stay fresh for up to 6 weeks, it’s perfectly fine to receive them 2–3 days before your event, including shipping time.
HOW LONG DO YOUR COOKIES STAY FRESH?
Our cookies stay fresh for up to 6 weeks when kept in an airtight container at room temperature.
For the best taste and texture, we recommend enjoying them within 2–3 weeks.
SHIPPING FEE / LOCATION / DELIVERY OPTIONS
Cookies:
We ship nationwide across the US via UPS Ground for a flat rate of $7.50.
For Hawaii and Alaska, please refer to our shipping rate chart.
Cakes and Other Desserts:
Our studio is located in Chino, CA (ZIP 91708). You can pick up your order directly from our location.
We do not offer third-party delivery (Uber/Lyft) for these items.
Local Delivery:
We also offer our own delivery service for cakes and desserts:
- $2 per mile based on the Google Maps route from our studio.
- $1.5 per mile for orders over $500.
- Minimum Local delivery fee: $15 (regardless of distance) to ensure fair coverage of delivery costs.
DO YOU OFFER CUSTOM CAKE OR COOKIE DESIGNS?
Absolutely! We specialize in fully customized designs for any occasion.
Share your inspiration, theme, or photos, and we’ll bring your vision to life with creative and edible artistry.
DO YOU ACCOMMODATE ALLERGIES OR DIETARY REQUESTS?
Please note that all our products are made in a kitchen that handles nuts, dairy, gluten, and eggs.
While we cannot guarantee an allergy-free environment, we do our best to accommodate dietary preferences when possible.
COOKIE SIZE UP AVAILABLE?
Most of Smiley Crumbs’ round and square cookies are about 3 inches, but larger sizes are available with a 15% surcharge per additional inch.
Please contact us before placing your order — we’ll add the surcharge to your invoice.
CAKE SIZES & SERVINGS
Our custom cakes are available in multiple sizes:
6-inch — serves approximately 10–12 people
8-inch — serves approximately 15–20 people
10-inch — serves approximately 25–30 people
12-inch — serves approximately 35–40 people
GOT A QUESTION WE HAVEN’T ANSWERED?
We’d love to help! 💌
Reach out via live chat, Instagram DM, or email, and we’ll get back to you as soon as possible.
ORDER PROCESSING TIME
Processing time depends on our existing bookings. Please refer to our availability calendar and select the delivery date you need.
We’ll confirm if we can accommodate your order by the requested date.
We highly encourage you to plan ahead and schedule your delivery 1–2 days early to avoid any unexpected delays.
We’ll confirm if we can accommodate your order by the requested date.
We highly encourage you to plan ahead and schedule your delivery 1–2 days early to avoid any unexpected delays.
ARE COOKIES SAFE DURING DELIVERY?
Yes! Since our cookies are individually wrapped and stay fresh for up to 6 weeks, it’s perfectly fine to receive them 2–3 days before your event, including shipping time.
HOW LONG DO YOUR COOKIES STAY FRESH?
Our cookies stay fresh for up to 6 weeks when kept in an airtight container at room temperature.
For the best taste and texture, we recommend enjoying them within 2–3 weeks.
For the best taste and texture, we recommend enjoying them within 2–3 weeks.
SHIPPING FEE / LOCATION / DELIVERY OPTIONS
Cookies:
We ship nationwide across the US via UPS Ground for a flat rate of $7.50.
For Hawaii and Alaska, please refer to our shipping rate chart.
Cakes and Other Desserts:
Our studio is located in Chino, CA (ZIP 91708). You can pick up your order directly from our location.
We do not offer third-party delivery (Uber/Lyft) for these items.
Local Delivery:
We also offer our own delivery service for cakes and desserts:
- $2 per mile based on the Google Maps route from our studio.
- $1.5 per mile for orders over $500.
- Minimum Local delivery fee: $15 (regardless of distance) to ensure fair coverage of delivery costs.
We ship nationwide across the US via UPS Ground for a flat rate of $7.50.
For Hawaii and Alaska, please refer to our shipping rate chart.
Cakes and Other Desserts:
Our studio is located in Chino, CA (ZIP 91708). You can pick up your order directly from our location.
We do not offer third-party delivery (Uber/Lyft) for these items.
Local Delivery:
We also offer our own delivery service for cakes and desserts:
- $2 per mile based on the Google Maps route from our studio.
- $1.5 per mile for orders over $500.
- Minimum Local delivery fee: $15 (regardless of distance) to ensure fair coverage of delivery costs.
DO YOU OFFER CUSTOM CAKE OR COOKIE DESIGNS?
Absolutely! We specialize in fully customized designs for any occasion.
Share your inspiration, theme, or photos, and we’ll bring your vision to life with creative and edible artistry.
Share your inspiration, theme, or photos, and we’ll bring your vision to life with creative and edible artistry.
DO YOU ACCOMMODATE ALLERGIES OR DIETARY REQUESTS?
Please note that all our products are made in a kitchen that handles nuts, dairy, gluten, and eggs.
While we cannot guarantee an allergy-free environment, we do our best to accommodate dietary preferences when possible.
While we cannot guarantee an allergy-free environment, we do our best to accommodate dietary preferences when possible.
COOKIE SIZE UP AVAILABLE?
Most of Smiley Crumbs’ round and square cookies are about 3 inches, but larger sizes are available with a 15% surcharge per additional inch.
Please contact us before placing your order — we’ll add the surcharge to your invoice.
Please contact us before placing your order — we’ll add the surcharge to your invoice.
CAKE SIZES & SERVINGS
Our custom cakes are available in multiple sizes:
6-inch — serves approximately 10–12 people
8-inch — serves approximately 15–20 people
10-inch — serves approximately 25–30 people
12-inch — serves approximately 35–40 people
6-inch — serves approximately 10–12 people
8-inch — serves approximately 15–20 people
10-inch — serves approximately 25–30 people
12-inch — serves approximately 35–40 people
GOT A QUESTION WE HAVEN’T ANSWERED?
We’d love to help! 💌
Reach out via live chat, Instagram DM, or email, and we’ll get back to you as soon as possible.
Reach out via live chat, Instagram DM, or email, and we’ll get back to you as soon as possible.